Successful hires across diverse hard-to-fill roles
Hours saved across dozens of openings
Estimated cost savings compared to traditional recruiting agencies
Only the top 1.4% of over 115,000 applicants were submitted to hiring managers
Founded in 2007 and based in Mount Laurel Township, NJ, Serva Health empowers life sciences companies and healthcare organizations to elevate patient support through registered nurse-led virtual engagement programs. Serva’s workforce includes highly skilled RNs who serve diverse populations across the country, often in specialized, bilingual, and tech-enabled care coordination roles.
Their standard of excellence is high—for good reason. Serva serves enterprise healthcare clients who depend on exceptional outcomes, consistent compliance, and clinical integrity.
Serva was hiring during a nationwide shortage of qualified RNs—especially those with 4-year degrees, 5+ years experience, and bilingual skills. Thousands of applicants applied, but many lacked key qualifications, and internal bandwidth delays led to top candidates accepting offers elsewhere.
Beyond RNs, Serva also needed to fill niche roles like software engineers and clinical trial managers—positions requiring specific industry knowledge, degrees, and experience. Finding talent with both the right skills and cultural fit was critical.
Serva wanted every applicant treated with respect—but with thousands of submissions and limited HR capacity, maintaining timely communication was impossible without the right systems in place, risking their employer brand.
Traditional agencies lacked Serva’s industry expertise and charged unsustainable fees. Serva needed a partner who could operate like an internal team—with broader reach, better results, and a cost-effective model that scaled with their needs.
Hoops deployed a full-service recruiting solution: advanced screening workflows, AI automation, strategic sourcing, and hands-on recruiter support to manage volume, deliver in-demand candidates, and strengthen Serva’s employer brand.
Hoops created a customized, AI-powered recruiting workflow to match Serva’s standards. Every candidate faced multiple layers of screening—automated knockouts, recruiter visual assessments, and strategic phone screens—all guided by intake calls and precise job criteria. In six years, only the top 1.4% of 115,000+ applicants were ever submitted for final review.
Hoops went beyond job boards, tapping into LinkedIn, Dice, private databases, and proactive outreach to attract top-tier passive candidates for both tech and healthcare roles. Recruiters with niche experience shared best practices across the team to optimize search strategies for each role type.
Using Hoops’ advanced AI and automation tools, all candidates received timely updates, application guidance, and real-time communication—without sacrificing the human touch. A dedicated recruiter line offered support, while automation handled updates and scheduling, protecting Serva’s employer reputation.
Hoops’ subscription model allowed Serva to scale efforts up or down based on hiring cycles—at a fraction of the cost of staffing agencies. Hoops acted as an embedded recruiting partner, offering real-time visibility, strategic guidance, and long-term support beyond transactional placements.
Serva made 50+ hires across clinical and tech roles, saved more than 16,476 hours, reduced time-to-fill to as few as 16 days, and cut hiring costs by roughly 40% compared to traditional staffing agencies. Beyond the numbers, Serva gained consistency, faster decisions, and the peace of mind that no great candidate would slip through the cracks.
“Partnering with Serva Health has been a standout example of how thoughtful strategy and deep collaboration can drive truly exceptional hiring results. Their team holds a high bar for talent—and we’re proud that our process, technology, and people consistently delivered the caliber of candidates they needed. It’s been an honor to support their mission and watch them scale with confidence.”
“What always stood out to me is that everyone at Hoops really learned and absorbed the type of candidate that we were looking for. I always felt that Hoops was an extension of our company, and I think that’s probably one of the best compliments I can give.”
“I’ve been working with Hoops for just over a year and it’s been a pleasure. The overall knowledge of recruiting and job industries are incredibly impressive but what I value most is how invested our Recruiter is with regards to finding us the best possible candidate. I would confidently recommend working with Hoops for any of your employment needs.”
Here’s what candidates are saying about their experience with us.
“It was a pleasure to interview! She (Recruiter) conducted a very thorough and enlightening review of the details of the position and answered all of my questions. I am looking forward to the next phase of the interview process.” – Nurse Candidate
“The Recruiter was very professional. She thoroughly explained everything and was able to answer questions that I had. She was very knowledgeable about the company and the position that I applied for.” – Nurse Candidate
“The Recruiter with Hoops HR conducted the initial interview for a job for which I recently applied. She was very professional and respected my time. She gave detailed information about next steps and made herself available for questions after the interview was complete. It was a very positive experience.” – Nurse Candidate
“Appreciated the quick review of my application and response along with a reason of why my application was declined. The application process was easy and respectful. Thanks so much for a good experience!” – Nurse Candidate
“I loved the fact that the company gives you the reason for moving forward with the position. They were quick with their decision as well which is always a good thing for candidates applying.” – Nurse Candidate
“Your application process is top tier!” – Nurse Candidate
